Shipping policy
Earth’s Oasis Crystals currently ships within the United States.
Shipping Rates
Shipping rates are based on the total weight of your order and are calculated automatically at checkout.
When multiple items are purchased together, their weights are combined so the order receives the applicable shipping rate for the combined shipment, rather than separate shipping charges for each item.
Your total shipping charge will always be displayed at checkout before payment.
Fast Shipping
Orders are typically shipped within 1 business day after cleared payment. Orders placed on weekends or postal holidays will be processed the next available business day.
Free Shipping
Orders of $200 or more qualify for FREE standard shipping within the United States. Free shipping is applied automatically at checkout when the qualifying order amount is reached.
Tracking & Insurance
Tracking is provided with every shipment.
Orders are insured for the value of the shipment to help protect your purchase while it is in transit.
Once your order ships, tracking information will be provided so you can follow your package through delivery.
Careful Packaging
Crystals, minerals, fossils, natural stone pieces, carvings, and display items can vary greatly in size, weight, shape, and fragility. Every order is carefully packaged with the individual pieces in mind to help protect them during transit.
Multiple items will be combined into one shipment whenever it is safe and practical to do so.
Carrier Delays
Once a package has been accepted by the shipping carrier, actual transit and delivery times are outside of our control. Weather, holidays, carrier disruptions, and other circumstances may occasionally cause delays.
If you experience a delivery problem, please contact Earth’s Oasis Crystals so we can assist with the available tracking and shipping information.
A carrier delay does not necessarily mean that a shipment has been lost.
Lost Packages
If tracking information indicates that a shipment may have been lost in transit, please contact Earth’s Oasis Crystals so we can assist with the available tracking information and, when appropriate, work with the shipping carrier and insurance provider regarding an eligible claim.
Carrier investigations and insurance requirements may require a waiting period before a shipment can officially be considered lost or an insurance claim can be processed.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please contact Earth’s Oasis Crystals promptly.
We will assist by providing available tracking and shipment information and, when appropriate, help initiate or support a carrier investigation.
Please also check around the delivery location, with other household members, neighbors when appropriate, and any location where the carrier may have safely left the package.
A carrier delivery scan does not automatically mean that a shipment qualifies as lost for purposes of an insurance claim. Any available resolution may depend on the results of the carrier or insurance investigation and applicable consumer rights.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact Earth’s Oasis Crystals as quickly as possible. We will make reasonable efforts to correct the address before shipment when possible, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Earth’s Oasis Crystals is not responsible for delays resulting from incorrect or incomplete shipping information provided by the customer, except to the extent otherwise required by applicable law.
Returned, Refused or Unclaimed Packages
If a package is returned to Earth’s Oasis Crystals because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another delivery issue attributable to the recipient, please contact us regarding available options.
Additional shipping charges may apply if reshipment is requested and permitted.
Because many Earth’s Oasis Crystals products are unique or one-of-a-kind and all sales are generally final, a returned, refused, or unclaimed package does not automatically qualify for a refund.
Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.
Shipping Damage
If your order arrives damaged during transit, please contact Earth’s Oasis Crystals within 48 hours of delivery.
Please retain the damaged item, shipping box, shipping label, and all original packaging materials, as photographs and other documentation may be required for the shipping carrier or insurance claim.
You may be asked to provide:
- Clear photographs of the damaged item
- Photographs of the shipping box and all packaging materials
- Photographs showing any visible damage to the exterior of the package
- A clear photograph of the shipping label
- Any additional information reasonably required to document or process the claim
Please do not discard the damaged item, box, or packaging materials while the claim is being reviewed.
When shipping damage is verified, Earth’s Oasis Crystals will work with you and, when applicable, the shipping carrier or insurance provider to resolve the issue.
Because many of our pieces are unique or one-of-a-kind, an identical replacement may not be available.
Please review our Return & Refund Policy for additional information concerning shipping damage and eligible order issues.
Questions About Shipping
If you have questions about shipping before placing an order, please contact Earth’s Oasis Crystals. We are happy to help clarify shipping information whenever possible.
Nothing in this Shipping Policy limits any rights or remedies that cannot be excluded under applicable law.